00. Privacy & cookie policy
For our privacy and cookie policy, see separate page.

01. Can I track my order on your site?
You cannot track your order directly on our website. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. If you have not received this email a few days after placing your order, please contact our customer support for assistance.

02. When will my order be shipped
All orders are processed within 2 business days, provided payment has been received and the items are in stock. During sales or peak seasons, processing may take up to 7 business days. A delivery confirmation will be sent once your order has been shipped. Please note that we cannot update orders with incorrect contact information after they have been placed. If your details are incorrect and you do not receive a confirmation, please contact our customer support so we can assist you.

03. Where will my order be shipped from?
Orders placed on our website are generally shipped from our warehouse in Borås, Sweden, but exceptions are made if there is stock availability closer to where you are located.

04. Can I change my delivery address?
If your order has not yet been shipped, we can update the delivery address. Please contact our customer support.

 05. Can I change my pick-up point?
Unfortunately, it is not possible to choose a pick-up point at the time of purchase. For orders in Sweden shipped via DHL, we can update the pick-up point upon request. This service has an administration fee of 250 SEK, which is to be covered by the customer. Please contact our customer support for assistance.

06. How will my order be delivered?
Your order will be delivered in sustainable packaging. DHL parcels are delivered to a convenient collection location, either a pick-up point or a DHL parcel locker. UPS parcels are delivered to your door and require a signature. If a signature cannot be obtained, the parcel will instead be redirected to a nearby pick-up point.

07. When will my order arrive?
Your order will be delivered to the address provided at checkout. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link, allowing you to follow your delivery in real time. All orders are processed within 2 business days, provided payment has been received and the items are in stock. During sales or peak seasons, processing may take up to 7 business days. A delivery confirmation will be sent once your order has been shipped. Please note that we cannot update orders with incorrect contact information after they have been placed. If your details are incorrect and you do not receive a confirmation, please contact our customer support so we can assist you.

08. I cannot choose the correct shipping country at the checkout
Our website automatically detects your location and displays the appropriate currency and available shipping options. If you wish to ship to a different country or use separate billing and shipping addresses, please select the correct shipping country using the country selector before proceeding to checkout.

09. What happens if my package is damaged, missing or lost?
If your package is damaged, missing items, or lost in transit, whether during delivery to you or during return shipment to Rodebjer, contact our customer support team. We will assist you in initiating a trace and investigation with the relevant shipping carrier. 

Please note that investigation timelines may vary depending on destination:
• Up to 30 days for domestic shipments within Sweden
• Up to 60 days for international shipments outside Sweden

During the investigation period, we are unfortunately unable to process a replacement or refund, as the outcome must first be confirmed by the carrier. Once the investigation has been completed, we will notify you immediately and proceed with the appropriate resolution. We appreciate your patience and understanding while the matter is being resolved.

10. Do I need to pay VAT, import fees and/or taxes?

European Union 
Free shipping. Customs duties and taxes are included; no additional fees apply.

Norway
Free shipping with UPS. Orders may be subject to VAT, customs duties and import taxes upon arrival in the destination country. These charges are not included at checkout and are the responsibility of the customer. They are collected by the shipping carrier or local customs authorities and must be paid before delivery.

Switzerland
Shipping cost: 10 EUR, free shipping on orders above 250 EUR. All orders are sent with UPS. VAT and customs duties are not included at checkout. Orders may be subject to VAT, import duties, and taxes, which are applied once the shipment reaches the country. These charges must be paid upon delivery for the package to clear customs.

United Kingdom
Shipping with UPS. Shipping cost is 10 GBP, with free shipping on orders above 250 GBP. VAT and customs duties are not included at checkout. Orders may be subject to VAT, import duties, and taxes, which are applied once the shipment reaches the country. These charges must be paid upon delivery for the package to clear customs.

United States of America
Shipping cost: 30 USD, free shipping on orders above 300 USD. All orders are sent with UPS. Customs duties and taxes are included; no additional fees apply. However, due to recent changes in U.S. import regulations, some shipments may still be subject to import fees upon delivery. If this occurs, please contact our customer support.

Australia
Shipping cost: 30 USD, free shipping on orders above 300 USD. All orders are sent with UPS. Customs duties and taxes are included; no additional fees apply.

Rest of the World
Orders may be subject to VAT, import duties, and/or taxes, which are applied once your package reaches your country. We cannot predict what your particular charges may be. Any additional charges must be paid for your package to clear customs. Please contact your local customs office for more information.

11. What are the shipping costs

Sweden
Free shipping with DHL.

Norway
Free shipping with UPS. Orders may be subject to VAT, customs duties and import taxes upon arrival in the destination country. These charges are not included at checkout and are the responsibility of the customer. They are collected by the shipping carrier or local customs authorities and must be paid before delivery.

European Union
Free shipping with UPS. Customs duties and taxes are included; no additional fees apply.

Switzerland
Shipping cost: 10 EUR. Free shipping on orders above 250 EUR. All orders are sent with UPS. Customs duties and taxes are included; no additional fees apply.

United Kingdom
Shipping with UPS. Shipping cost is 10 GBP, with free shipping on orders above 250 GBP. Orders may be subject to VAT, customs duties and import taxes upon arrival in the destination country. These charges are not included at checkout and are the responsibility of the customer. They are collected by the shipping carrier or local customs authorities and must be paid before delivery.

United States of America
Shipping cost: 30 USD. Free shipping on orders above 300 USD. All orders are sent with UPS. Customs duties and taxes are included; no additional fees apply. However, due to changes in U.S. import regulations, some shipments may still be subject to import fees upon delivery. If this occurs, please contact us.

Australia
Shipping cost: 30 USD. Free shipping on orders above 300 USD. All orders are sent with UPS. Customs duties and taxes are included; no additional fees apply.

Rest of the World
Free shipping with UPS. Orders may be subject to VAT, customs duties and import taxes upon arrival in the destination country. These charges are not included at checkout and are the responsibility of the customer. They are collected by the shipping carrier or local customs authorities and must be paid before delivery. 

For more questions, please visit our customer service plattform

The latest update of the Terms and Conditions was made in January 2026.